Well Care Shop (wellcareshop.com.bd) takes your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information. By using our website, you agree to the practices described in this policy.
Information We Collect
a) Information you provide:
- Name, phone number, email address
- Delivery address
- Order history and product preferences
b) Payment-related information:
- We use payment gateways (such as bKash, Nagad) to process transactions. Sensitive payment details (card numbers, PINs) are never stored on Well Care Shop’s servers these are handled securely and directly by the respective payment provider.
c) Automatically collected information:
- IP address, browser and device information
- Website usage behavior (pages viewed, time spent, etc.)
- Information collected through cookies and similar technologies
How We Use Your Information
We use the information we collect for the following purposes:
- Processing orders, arranging delivery, and providing customer support
- Sending order confirmations and updates (SMS/email)
- Improving our website and services
- Sending promotional offers, newsletters, or marketing communications (with your consent)
- Preventing fraud and ensuring account/website security
Cookies & Tracking Technologies
Our website uses the following tools:
- Google Analytics — to analyze website traffic and user behavior.
- Facebook Pixel — to measure ad performance and show you relevant ads (retargeting) on Facebook/Instagram based on your interaction with our website.
- Cookies — used to remember your login session, items in your cart, and to provide a more personalized browsing experience.
You can disable cookies through your browser settings at any time; however, some website features may not function properly as a result.
Third-Party Data Sharing
We do not sell your personal information. However, to provide our services, we may share limited information with the following parties:
- Courier/delivery partners (Pathao, Steadfast, RedX, Sundarban, etc.) — name, address, and phone number for delivery purposes.
- Payment gateways (bKash, Nagad, SSLCommerz, etc.) — to complete transactions.
- Advertising and analytics platforms (Meta/Facebook, Google) — to run advertising campaigns and analyze website performance.
- Relevant authorities, where required by law or government regulation.
Data Security
We take reasonable technical and administrative measures to protect your information, including SSL encryption and restricted access controls. However, no method of transmission over the internet can be guaranteed to be 100% secure.
Your Rights
You have the right to:
- Request access to or correction of your stored personal information.
- Request deletion of your account or personal data.
- Unsubscribe from marketing communications at any time.
To exercise any of these rights, please contact us via our support email.
Children’s Privacy
Our website does not knowingly collect information from individuals under the age of 18. If a parent or guardian believes their child’s information has been collected inadvertently, please contact us and we will remove it.
Third-Party Links
Our website may contain links to other websites. Well Care Shop is not responsible for the privacy practices or content of such external sites.
Changes to This Policy
We may update this Privacy Policy from time to time as needed. Any changes will take effect immediately upon being published on this page. We encourage you to review this page periodically.
Contact Us
If you have any questions or concerns regarding your privacy, please contact us:
- 📧 Email: support@wellcareshop.com.bd
- 📞 Phone/WhatsApp: 01842-683291
- 🏠 Address: Tasir Uddin Plaza, Shop No: 109, Road # 8, 9, Block # A, City Housing, Near Bosila Bridge, Bosila, Mohammadpur, Dhaka
